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On December 11, 2019, Roche Diabetes Care announced a voluntary, consumer-level recall of two lots of Accu-Chek Aviva Plus test strips due to the inability to perform a valid blood glucose measurement on a patient’s meter with multiple strips in a given strip vial.

Is Accu-Chek Aviva being discontinued?

Roche, manufacturer of Accu-Chek blood glucose monitors and testing supplies, has recently announced upcoming changes to its product line. Roche will be discontinuing the Accu-Chek Aviva meter at the end of 2020 and the Aviva Plus test strips at the end of 2022.

The ACCU-CHEK Aviva Plus Blood Glucose Monitoring System is intended to be used for the quantitative measurement of glucose (sugar) in fresh capillary whole blood samples drawn from the fingertips, forearm, upper arm, or palm.

What will replace the Accu-Chek Aviva?

The Accu-Chek Aviva meter will soon be discontinued. However, if you are ready for a new meter, consider switching to the simply easy Accu-Chek Guide Me today!

To receive information from the Accu-Chek Guide Me, Accu-Chek Guide, or Aviva Connect meters, the app must be installed on a compatible device. The Accu-Chek ® Connect mobile app is compatible with these devices featuring Bluetooth® technology.

What does E 9 mean on a Accu-Chek Aviva?

What does the error E-9 mean? “E-9” in the display means the battery is almost out of power. Change the battery now. If the message reappears after the battery has been replaced, reset the meter. To reset the meter, remove the battery, press any meter button, then reinsert the battery.

The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the Accu-Chek Guide Me, Accu-Chek Guide, or Aviva Connect meters, the app must be installed on a compatible device. The Accu-Chek® Connect mobile app is compatible with these devices featuring Bluetooth® technology.

Does Accu-Chek Aviva require coding?

The black Accu-Chek Aviva meter does not need to be coded. If you have a silver Accu-Chek Aviva meter, once you’ve inserted a black code key you never have to change it again.

The Accu‑Chek Aviva Plus blood glucose monitoring system includes: Accu‑Chek Aviva meter with battery, Accu‑Chek Aviva Plus test strips*, Accu‑Chek Aviva control solutions*, Accu‑Chek Softclix lancing device* (with a black cap for fingertip testing and an AST cap** for alternate site testing), Accu‑Chek Softclix lancets*. *may be sold separately

Can you use an open Accu-Chek test strip?

Important information on potential for open Accu-Chek ® Aviva Plus and Accu-Chek ® SmartView test strip vials in sealed cartons: Use of a test strip from a test strip vial that has opened while still in a sealed carton may potentially lead to inaccurate results (such as falsely too high results).

About Accu-Chek products Roche Diabetes Care, Inc., the maker of Accu-Chek products, is a leading provider of blood sugar monitoring systems and insulin pumps. With more than 40 years experience, our number one goal is to help people living with diabetes track and manage their blood sugar so they may have better control of their health.

How to contact the Accu-Chek customer care center?

Contact the Accu‑Chek Customer Care Service Center toll‑free at 1‑800‑858‑8072. Hours of operation are Monday through Friday between 8:00 am and 8:00 pm eastern standard time (EST). We offer assistance in many languages. You can also visit accu‑chek.com for diabetes management tools and product demonstrations.